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How to report a problem with an iTunes file

iTunes works so well that most people will never need to report a problem. But, computers are only human, and things go wrong with downloads sometimes, so it's good to know how to resolve a problem with iTunes. I have had problems with files sometimes and iTunes has resolved them very quickly, either by giving me a refund and arranging to have the file(s) downloaded again.

To report a problem with an iTunes file, you will need to go to your "Purchase History". There is a link on your email receipt that should take you directly there. This is the what the "Purchase History" screen looks like.
Click on the words "Report a Problem" (yes, it's a hyperlink - but you don't know that until you click on it), which will take you to a screen that will let you write what went wrong, if the file is bad, or didn't download. I've done this, and yes, there are real live human beings who will respond to you very quickly.

If, for some reason, the link doesn't take you directly to "Purchase History", you can get there by clicking on your login name (at the top left of iTunes). It will ask you to log in again, and click "View Account"

Even automated systems need assistance from us humans every once in a while! The personal touch can make all the difference. If you would like to learn Adobe Photoshop, Illustrator, or Dreamweaver, please contact me. I do personal on-site training sessions in the greater Phoenix, Arizona area.