Moderating a social media page
In a perfect world, a moderator wouldn't be necessary. A list of rules regarding behavior would be posted, people would read the rules, see that they are important for the group, and follow them. But that's not human nature.
Moderators are like traffic cops. People who know the speed limits, and traffic laws, don't need them. But all you have to do is to watch people park in spots with *no parking* signs to know that, well, that's just what people do.
If you've never moderated before, you will probably be shocked by how difficult it is to get people to follow even the simplest instructions, or to show the most basic type of courtesy to the other people in the group. Here are a few things to keep in mind:
• People rarely read posted signs. If you've gone to the trouble of explaining, very patiently, that people should not post spam, or use obscene language, all you've done is insulted the people who already know this, and have written *blah, blah, blah* for people who don't. So, do post a few basic rules, if you must, but don't expect them to have any effect on the people who will break them.
• Don't argue, or explain, to people who are flagrantly doing unacceptable stuff. If they're old enough to type on a computer, they should know this stuff by now. Something went wrong with their social upbringing, but it's not your job to teach them. If someone posts spam, or obscenity, delete it. If someone wants to know if they can advertise their business on your social media page, say *no*. Don't go into lengthy explanations, just say *no*. If they want to know if you are the moderator, say *yes*. Becoming angry, or sarcastic, just fuels their fire.
• Give the benefit of the doubt. Sometimes people just make mistakes. If someone posts something that has nothing to do with your page, they may have meant to post it elsewhere. This is the time to ask, *did you mean to post this on the dachshund page?*
Personally, I always try to greet people who post on my page by name. As the moderator, I say *hi Bob*, and since the moderator of a social media page is often just the icon of the page, I include my name at the end of each post, like this - Brad
Believe me, once you've been a moderator for a group, you have a lot of sympathy for other people who have suffered the same experience. Everyone should do it at least once in their life, and they will never, ever, make a moderator miserable again.
Posted by Brad Hall